Privacy Policy — Titan Vaping Co.
1. Introduction
Titan Smoke International. (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard data obtained through our website, account registration forms, and communications.
By using this website or submitting information to us, you consent to the collection and use of your data in accordance with this policy.
2. Scope
This policy applies to all users of our website, including registered wholesale customers and visitors, and covers all information collected through titansmoke.ca and associated digital platforms.
3. Information We Collect
We collect only the information necessary to verify your business, process your orders, and comply with applicable laws. This may include:
a. Business Information
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Business name, address, and contact details
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Business license or retail authorization
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GST/HST or tax registration number
b. Account & Transaction Information
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Usernames and passwords for wholesale accounts
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Order history, invoices, and payment records
c. Communication Data
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Emails, messages, or support inquiries
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Feedback or correspondence with our team
d. Technical Information
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IP address, browser type, and device data (for site functionality and fraud prevention)
We do not collect or store sensitive payment details (such as full credit card numbers) — all transactions are processed through secure third-party payment gateways compliant with PCI-DSS standards.
4. How We Use Your Information
Your information is used solely to:
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Verify business credentials and eligibility for wholesale access
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Process and fulfill orders
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Communicate regarding orders, support, or policy updates
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Maintain internal records for compliance and tax reporting
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Improve our website and customer service
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Prevent fraud and unauthorized access
5. Legal Basis for Processing
Titan Smoke International processes personal information under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
Data is collected only where lawful, necessary, and proportionate for legitimate business purposes.
6. Data Protection & Security
We implement appropriate physical, electronic, and administrative safeguards to protect your information against loss, misuse, or unauthorized access.
Our website uses SSL encryption (HTTPS) to secure data transmissions.
Access to wholesale accounts and customer data is restricted to authorized personnel only.
7. Sharing of Information
We do not sell, rent, or trade customer information.
Data may be shared only in the following limited circumstances:
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With trusted third-party service providers (e.g., shipping carriers, payment processors) for order fulfilment
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When required by law, regulation, or lawful court order
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To prevent or investigate fraud or misuse of our systems
All third-party partners are required to maintain strict confidentiality and comply with data protection laws.
8. Cookies & Tracking
Our website may use cookies to enhance functionality, remember preferences, and analyze traffic.
You may adjust your browser settings to refuse cookies; however, this may affect site performance or login access.
9. Data Retention
We retain account and transaction information for as long as required to:
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Fulfill legal, tax, and regulatory obligations
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Resolve disputes and enforce agreements
Afterward, data is securely deleted or anonymized.
10. Your Rights
Under Canadian privacy law, you have the right to:
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Access the personal information we hold about you
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Request correction of inaccuracies
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Withdraw consent (where applicable)
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Request deletion of your data, subject to legal retention requirements
Requests can be made by contacting privacy@titansmoke.ca.
11. Age Restriction
Titan Smoke International. operates strictly as a business-to-business distributor.
We do not knowingly collect any information from minors. All account holders must confirm they are 19 years of age or older and authorized to purchase restricted vaping products for resale.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with an effective date. Continued use of the website constitutes acceptance of the revised policy.
13. Contact Information
For privacy-related questions or to exercise your data rights, please contact:
📧 privacy@titansmoke.ca
📍 15530 131 Avenue NW, Edmonton, AB, T5V 1V2, Canada
📞 888-700-9694